Privacy Notice & Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Privacy policy

This privacy policy

This privacy policy was made using an SEQ Legal privacy policy template created for www.employmentlawcontracts.co.uk.

What information do we collect?

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and details);
  • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
  • information that you provide to us for the purpose of registering with us;
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
  • any other information that you choose to send to us.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses.

Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website;
  • improve your browsing experience by personalising the website;
  • send statements and invoices to you;
  • send you general (non-marketing) commercial communications;
  • send you email notifications which you have specifically requested;
  • send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
  • deal with enquiries and complaints made by or about you relating to the website.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

  • the payment of a fee (currently fixed at £10.00); and
  • the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly

agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Recording phone calls

We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, to help improve our quality of service. Conversations may also be monitored for staff training purposes.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to webmaster@TradezoneWindows.co.uk or by post to Tradezone Windows Limited, Unit S2 Kingston Business Park, Kingston Bagpuize, Oxfordshire OX13 5AS.

LAST UPDATED 12 MAY 2018

Privacy Notice

Introduction

The General Data Protection Regulation (GDPR) (EU) is a regulation in EU law on data protection and privacy for all individuals within the European Union.

Protecting the security and privacy of your personal data is important to Altus Services. This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we store and handle that data, and keep it safe. Furthermore you will find information about your rights, which is based on GDPR (General Data Protection Regulation).

This policy applies to all those with whom we come into contact during general business operations, including customers and suppliers.

Please familiarise yourself with our privacy practices, and if you have any questions about the policy, please get in touch. Our contact details are listed below.

This privacy policy may change from time to time, so please check back periodically.

About Altus Services

We are a manufacturer of timber products, including conservatories, windows and doors, and are based at:

Unit S2 Kingston Business Park
Kingston Bagpuize
Abingdon
Oxfordshire
OX13 5AS

T: 01865 821823
Email: info@altus-services.co.uk

Lawful basis for processing data

Under the following legal conditions, GDPR allows us to collect your personal data eg: first and/or last name, telephone number, addresses and email addresses.

Contractual obligations

We collect your personal data in certain situations like contractual obligations. For example, for orders to be processed we need your telephone number as well as other necessary personal data. And for the legal obligation of serving product guarantees we will keep personal data on file for the specified duration of the guarantee.

Legal compliance

We collect and process your data in accordance with where the law allows us to do so. For example, if there is any criminal activity which might potentially impact upon our part-nership, we must pass your personal data to law enforcement bodies.

Legitimate interest

We may use personal data for certain legitimate processes, for example: To determine the effectiveness of promotional campaigns and advertising we may use your purchase history to send or make available personalised offers. You can opt out of these communications at any time by contacting us.

When do we collect your personal data?

Examples include:

  • When we create an account for you during any business dealing
  • When you place an order
  • When making and taking deliveries
  • When you engage with us on social media with a specific request for information
  • When you get in touch with us with any request or complaints
  • When you arrange to take part in any company event such as product training
  • When you apply to work at Altus Services.

What kind of personal data do we collect?

  • Personable Identifiable Information (PII) including first and last name, gender, bill-ing/delivery address, orders and receipts, email address, telephone number, voice re-cording, sms messages.
  • Data tracking via cookies on our website. We use cookies to track and monitor your en-gagement of the website and to help Altus better understand visitor usage and allows us to improve our site. We do not collect, save or store personal data. Please refer to the sheet Website Privacy Policy which sets out our website policy in greater detail. This in-formation can also be found on our website.
  • Recordings from CCTV equipment. CCTV is in place at Altus Services, and re-cordings via these cameras will only be used if required as part of a criminal activity.
  • CVs if applying for a vacancy.

How and why do we use your personal data?

We use your non-sensitive personal data to register you as a new client, manage pay-ments, collect and recover monies owed to us, to manage our relationship with you, and send you details of our goods and services.

We use your personal data to give you the best customer service or inform you about our new products or services. If you order any items or services from us we need your person-al data to get in touch with you.

The legal grounds for processing your data in relation to the points above are necessary for our legitimate interests in developing our products/services, and for growing our busi-ness.

Your trust is important to us. We will not share your details with third parties for marketing or any other purpose, save for the purposes of co-operating with the law in regard to any criminal activity.

You may opt out of marketing communications by contacting us at the address/email ad-dress/telephone above, or by selecting the opt-out link at the foot of all our marketing emails.

To whom will we disclose your personal data?

We may have to share your personal data with operational companies such as delivery couriers. However, we require any third party to whom we transfer your data to respect the security of your personal information and to treat it in accordance with the law. Such par-ties are only allowed to process your personal data on our instructions.

LAST UPDATED: 12 MAY 2018

Terms and conditions

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

These terms and conditions

These terms and conditions were made using an SEQ Legal precedent created for www.template-contracts.co.uk and available on www.website-law.co.uk.

Licence to use website

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed.

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Our details

The full name of our company is Tradezone Windows Limited.

We are registered in England & Wales under registration number 05385035.

Our registered address is Tradezone Windows Limited, Unit S2 Kingston Business Park, Kingston Bagpuize, Oxfordshire OX13 5AS.

You can contact us by email at sales@altus-services.co.uk.

Need help choosing the right product?

Not only can we help you find the right products for your needs, but our Customer Services team can also show you how to get the best conservatory, orangery, windows or doors for the best price.